Emergency Management
UMCO offers solutions for managing all kinds of emergency scenarios. These may be of a legal nature, such as the obligatory provision of an emergency telephone number if you ship dangerous goods to certain countries. Note that it is also obligatory to provide an emergency telephone number on your safety data sheets. In addition, as more and more companies are faced with a growing number of internal and industry-specific requirements (e.g. Responsible Care), it is becoming essential to implement a company emergency management system in which all controls are properly coordinated.
Our services include the provision of 24-hour emergency telephone numbers for dangerous goods transport, safety data sheets and many other business-critical situations. We also help you to plan and organise an internal emergency management system, and will supplement this with hands-on emergency training courses tailored to your company.
How you benefit
Quality
We and our partners have become extremely adept over the years at providing an emergency-response service
24h emergency number for dangerous goods transport and SDS
Many countries, airlines and shipping companies around the world insist on the provision of a 24-hour emergency telephone number when dangerous goods are being transported. This number must be staffed at all times and the response must be immediate, comprehensive and at least in English. Many countries increasingly stipulate a local number and a responder who can speak to the caller in the country’s official language.
The 24-hour emergency number provided by GlobalChem24 meets all international regulations. Apart from on the transport documents, it can be shown on labels, vehicle plates and optionally on safety data sheets and can be used by rescue and emergency services or other persons attending the accident site.
A team of trained specialists is on permanent standby and answers over 7,000 calls annually. On request, you can opt to initiate your company’s own emergency procedures or to arrange for a poison information centre to be contacted as well.
24h emergency number for safety data sheets
Safety data sheets must include an emergency number for obtaining medical information in case of an emergency. The emergency number should be provided in the respective national language. The specific emergency number to be included is determined by each individual EU member state.
In Germany, UMCO has been successfully working with the Poisons Information Centre in Göttingen (GIZ-Nord) for many years. We can provide you with the emergency numbers for Germany and Great Britain, as well as for Austria, Poland, and the Czech Republic, to be included in the safety data sheets we prepare. Our digital and automatic transmission of all necessary information ensures that you receive up-to-date and competent emergency advice, even when your safety data sheets are updated. We also offer a legally compliant solution for other EU countries and neighbouring countries. We would be delighted to provide you with personalised advice and collaborate with you to identify the solution that best fits your business model.
Planning and organisation of internal emergency management
Business continuity must be ensured in the event of an emergency. It is in every company’s vital interest to respond appropriately to crises in business and production areas. The heart of any business emergency management system is preventive measures for ensuring emergency preparedness and plans for managing a crisis and restoring processes essential for production and distribution.
The development of an internal emergency management system starts with the identification and evaluation of critical business processes (risk analysis). Operational specifics, processes and plants operated need to be known, and detailed knowledge of the hazard potential of substances on site is essential. Defining suitable, coordinated measures empowers emergency experts to take the appropriate course of action and to initiate predetermined emergency procedures where incidents and accidents occur during operation or transport.
We will gladly place our vast experience in the planning and organising of such an emergency management system at your disposal.
Further requirements
There are many other situations when a 24/7 emergency call centre could benefit your operation.
These include simply forwarding an incident notification, setting an internal alarm chain in motion, arranging for necessary disposal measures at the scene, accepting notifications under pharmaceutical law, “malfunctions” signalled by digital load-monitoring devices and “calls for help” from employees on assignments abroad.
Please do not hesitate to contact us for further information.
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