Helpline

The UMCO Helpline is the evolution of our service concept for you. Whether you require quick answers to questions about dangerous goods, support with complex issues in operational environmental protection and occupational safety or support in dealing with authorities and legal regulations.

The UMCO Helpline team asks the right questions, classifies them and either provides you with an expert response directly or forwards your matter—well-prepared—to the relevant specialist departments.

The Helpline is your fast, straightforward means of accessing UMCO’s expertise—direct and hassle-free.

©UMCO GmbH

Our services in detail

Topics

Advisory on dangerous goods regulatory requirements
Advisory on legal requirements in the fields of Health, Safety, and Environment (HSE)
Advisory on chemicals legislation

Contact us

You can submit your enquiry to our team by email or phone

Process

When a client approaches us with a specific issue, it often becomes apparent during the initial conversation that the underlying question is quite different and may require an entirely alternative approach.
With expertise, organisational skills, and clear communication, the Helpline team records the enquiry and assesses it appropriately.
Questions are either answered immediately or are promptly forwarded to the relevant specialist departments for further handling.

How you benefit from us

"We are trained to understand your questions correctly and provide you with a suitable answer as quickly as possible - no matter what the topic may be."

Gernot Severin | Helpline employee and dangerous goods expert